Terms of Service

365Coachly is operated by Nouveau Success LLC, a California limited liability company. In these terms, "we" and "us" mean that company.

365Coachly is a marketplace. Coaches sell training programs, coaching, challenges, meal plans and subscriptions directly to clients. We provide the storefront, checkout, content delivery and payouts.

We are not the coach. Coaches set their own prices, write their own programs and are responsible for the quality, safety and accuracy of what they sell. Your contract for the training itself is with them.

Training carries risk of injury. Nothing sold on 365Coachly is medical advice, and coaches are not your doctor. Consult a qualified professional before starting any program, particularly if you are pregnant, injured, or managing a health condition.

You train at your own risk.

You must be 18 or older to use 365Coachly, as a client or as a coach. We do not accept accounts for minors, with or without a parent's permission.

Keep your password secure. You are responsible for activity under your account. Tell us immediately if you suspect unauthorized access.

Payments are processed by Stripe. We never see or store your card details.

365Coachly may charge coaches a platform fee on each sale, including subscription renewals. The platform fee is currently 5%. The coach receives the sale price less any platform fee and Stripe's processing fees.

The fee that applies to a sale is the one in effect when that sale is made, and a change never alters a sale already completed. We will tell coaches by email before the platform fee changes. The price you see at checkout is the price you pay. Any fee is already included, not added on top.

Subscriptions renew automatically at the interval shown when you subscribe, until cancelled. The renewal date and amount are shown before you pay and in your dashboard at all times.

You can cancel any time. Cancelling stops future charges and you keep access until the end of the period you have already paid for. We do not pro-rate partial periods.

For annual subscriptions we email you about 30 days before each renewal, telling you the date and the amount, so a yearly charge never arrives unannounced.

Digital content can be consumed immediately, so refunds are handled case by case. Contact the coach first, because most issues are resolved directly. If that fails, contact us and we will mediate.

Refunds reverse both the coach's payout and our platform fee, and access to the refunded content ends.

Coaches keep ownership of their content and grant us the license needed to host, display and deliver it to buyers. Coaches confirm they have the right to sell what they list, and that it is their own work.

Payouts are handled through Stripe Connect. Coaches must complete Stripe's identity verification before selling, and are responsible for their own taxes.

Taking transactions off-platform to avoid the platform fee, after meeting a client through 365Coachly, is grounds for removal.

Do not use 365Coachly to:

• sell content you do not own or have rights to
• make medical claims, or promise specific physical results
• harass, threaten or abuse other users
• share purchased content with people who have not bought it
• scrape, reverse-engineer or attack the service

Progress photos and messages between a client and coach are private to those two people. Coaches must not share, publish or reuse a client's photos without that client's explicit written permission.

We may suspend or remove accounts that breach these terms. Where money is involved we will settle outstanding balances owed to a coach, minus any refunds or chargebacks.

365Coachly is provided as-is. To the extent permitted by law, our total liability to you is limited to the greater of $100 or the amount you paid through 365Coachly in the 12 months before the claim.

We are not liable for injury arising from training, or for disputes between a coach and a client about the quality of coaching.

Nothing here limits what the law does not allow us to limit. That includes liability for fraud, for our own willful misconduct, and for personal injury caused by us. Some states do not allow certain exclusions, and in those states this section applies only as far as it legally can.

If you sell on 365Coachly and a claim is brought against us because of what you sold, how you coached, or content you uploaded that was not yours to sell, you cover the cost of defending it. This does not apply where the claim is our fault.

This is the normal arrangement on a marketplace. We handle the storefront and the payments. The coaching, and responsibility for it, stays with the coach.

If you believe something on 365Coachly copies work you own, email support@365coachly.com with the word COPYRIGHT in the subject. Tell us what the work is, where it appears on the site, and that you have a good faith belief the use was not authorized.

We remove content that infringes and we close the accounts of repeat infringers. If your work is taken down and you think that was wrong, reply and tell us why.

These terms are governed by the laws of the State of California, without regard to its conflict of law rules. Disputes go to the state or federal courts located in California, and both of us agree to that.

If any part of these terms is found unenforceable, the rest stays in force.

We may update these terms. Material changes will be notified by email at least 14 days before taking effect. Continuing to use 365Coachly after that means you accept the updated terms.